Following the national lockdown earlier this year, the hospitality industry has been working hard to keep customers safe and stop outbreaks. Self appointed ‘the nation’s favourite coffee shop’, Costa has been serving customers in the UK since 1981, starting with one coffee shop in London and eventually branching out to become one of the UK’s biggest chains.

The chain, like many others, has been working to make its shops COVID safe and following Government guidelines.

Tables will be placed two metres apart and Costa Coffee said it’ll take contact details of customers who decide to eat in.

Costa Coffee fans can also expect perspex screens around counters and hand sanitiser stations in its cafes.

Neil Lake, managing director of Costa Coffee UK & Ireland, said at the time of reopening: “We are delighted to safely welcome customers back into our stores offering them the option to sit and enjoy their favourite perfectly handcrafted Costa Coffee.

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Is Costa Coffee cashless?

Back in March, Costa made changes to its in-store environments in line with the growing coronavirus pandemic.

“At Costa Coffee our number one priority is the safety and wellbeing of our team members and customers,” the firm states.

“We are committed to providing you with a clean and safe environment.

“The safety of our customers and our store teams is our number one priority, no more so than when operating in unprecedented times.”

Costa Coffee have not since offered a public update on whether they are taking cash again, so has contacted Costa to see if they are still only accepting card payments.

A common misconception about cash payments is that retail must accept it, because it is legal tender.

The Bank of England explains: “You might have heard someone in a shop say: ‘But it’s legal tender!’.

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“Most people think it means the shop has to accept the payment form. But that’s not the case.

“A shop owner can choose what payment they accept. If you want to pay for a pack of gum with a £50 note, it’s perfectly legal to turn you down.

“Likewise for all other banknotes, it’s a matter of discretion.

“If your local corner shop decided to only accept payments in Pokémon cards that would be within their right too.

“But they’d probably lose customers.

“Legal tender has a narrow technical meaning which has no use in everyday life.

“It means that if you offer to fully pay off a debt to someone in legal tender, they can’t sue you for failing to repay.”

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