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Southwest Airlines announced Thursday that it's dropping the expiration date for all flight credits to improve the customer experience amid a trying time for the industry.
Previously, customers only had a year to cash in on their credits. Now, all flight credits unexpired on, or created on or after Thursday will last forever, according to the Dallas-based airline.
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This includes all flight credits that were issued throughout the pandemic and were set to expire.
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Flight credits are issued to passengers after their flight was canceled, or if they were downgraded, and they can be used for future flights.